Aileen B- Shift 7/19/25
Guest (Wife) In RM 420 has a Back 2 Back and reservation tomorrow doesn't want her room moved. i talked to her about how her reservation tomorrow is for a Double Queen she said she doesn't care she wishes to stay in same room and see if we can Waive Deposit as she's not moving rooms. also tomorrows reservation is deposit only . and yesterdays was a Hotel Collect. She Sai she was told by someone yesterday this could be done no problem. At least 4 complaints about Stayover service not being done.