Anthony Cox - B-Shift 11/20/2023
1. Darrell Brown had a reservation for 11/21/23 and he changed it to the following Tuesday 11/28/23.
2. I did my drawer check upon arrival as well as started my check list.
3. I talked to the lobby worker about the windows in the front of the building and he told me that I need to ask maintenance in the morning time and they go over them. I am never here in the mornings so if someone could please talk to the powers that be about getting the windows cleaned that would be great because they look dingy.
4. I do not know of a way to look up someone's IHG membership number and when i did go to the external site that is attached to Opera, there was no username and password located anywhere that I could find and so I was unable to help the guest with her membership number.
5. Again, we need a sign listed that we do NOT take cash, I have already put this in the blog on more then 1 occasion and as far as i can see, there is still NO sign up in the store and so that leaves me to believe that nobody is actually reading the blog except for night audit. I would really appreciate it if someone that is a manager would quell this situation. Thank You
6. Ok so guest in Room 222, I checked her in and the payment type was set to cash and so i thought there was something special on her account and someone had routed it as cash and so i checked her in and then come to find out that she was not anything special and that i was supposed to charge her card and I do not know what i was thinking but i was busy and so i went into billing and charged her that way because i thought i was doing it correctly but it turns out that all it did was charge her twice, once for the room which is the 134 and one for 100, she needs refunded after her stay for the 100.00 transaction
7. The guys name is John Stewart and hes a real piece of work, his number is 541 674 3201. He needs someone to call him that is management because on his statement he was charged a total of $220.38, but the weird thing is that the room charge with taxes and fees was 150.52. So if we were charging him a hundred bucks for incidentals then the total charge would have been 250.38 instead oif 220.38. He is livid and turned it over to the fraud department and is accusing us of taking his money, calling us all thief's. I told him that i would pass on his information to either Brennan or Tazlima so that someone could get to the bottom of his case. Please call him.
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