Mena-A shift 11/13/23

 1. a guest complained about requesting for a full s/o yesterday and came back to their rooms the exact same way. PLEASE communicate with the housekeepers on request of stays over to avoid any more complaints please and thank you. 


2. guests prefers to have their receipts slid under their door or left at the front desk instead of leaving it by their door handle since all their information are on there. 


3. room 404 was due for a checkout today but extended their stay online, I called them to let them know that their old keys won't work anymore and to come get the new keys I've set up for them but they haven't came down to get them yet. 


PLEASE DON'T GIVE OUT LATE CHECK OUTS LATER THAN 12PM, IF THEY AREN'T DIAMOND MEMBERS (PER SEAN) 


4. room 418 has a package in the back office, he will come pick it up once he's back on property.

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