Anthony Cox B Shift 12/11/23
1. I have a customer by the name of Amy Cords phone number 360-601-8542 who checked in on Friday and checked out on Sunday Night, now the first 2 nights she used points to pay for the room and then the last night was on the card, she is wondering why she has the charges that she has because she was charged as follows : 12/8 - 100.00, 12/10 - 228.25, and on 12/11 - 25.00 and I can surmise that she was charged the 25 bucks for the pet fee for having her service animal with her, now she says that the dog was a registered service dog and so there should not have been a charge and I tried to help her but she wanted to talk to a manager and so I told her that I would have my supervisor or my Manager give her a ring.
2. I have been getting very irritated at the fact that when lobby and maintenance are not in the building I am not able to unlock certain areas of the hotel as well as the back gate for parking and it was a long and hard process to accomplish opening the back gate last night and would appreciate it if there was a special key made for the desk or a set of keys made for the desk in which we are able to utilize said keys so that we can attend our guests.
3. I signed the mandatory sheet from April but I do not fully understand it because I have not been even talked to about certain portions of the blog and furthermore I still have not been trained on properly using Canary to validate peoples cards, Furthermore I do not know how to actually refund a customer, or bring up a previous stay and these are things that I am having to do on my own and they are taking a very long time and I am having to peel through pages and pages of text for Opera. I would really appreciate it if someone would take the time to show me these things because I am not ok with it getting pushed to the back burner.
4. I am sorry, but I will probably not answer my phone for anyone at all over the next 2 days as I have them off. So if you try to call me, I will mentally be on a beach and it will most certainly be 5:00 on said beach if you catch my drift. Thank You
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