Tia - Audit 12 / 04 / 23

 1. Guest in room 212 Elwanda Iskenderian locked herself out of her room, she was wondering the halls confused as to which room she exited and believed she was due to catch the Groome shuttle that had left at 2 am. I was able to look her up in the system and escort her back to her room. I later spoke to Groome and they had no records of her scheduled to board the shuttle for yesterday or tomorrow. I advised her to reach out to her husband as she is confused stating she was suppose to take the shuttle, then train and later saying her husband is suppose to pick her up in Los Angeles, California. A shift can you please check on her if she comes down to check out. As she was confused about her whereabouts and surroundings. Thank you.

2. Guest 335 needs someone to go check his coffee maker, Matt tried to assist the guest but he was having breakfast. A shift can you please have someone go to his room and assist the guest. Thank you Maintenance request filled out, Matt checked coffee maker.


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