Tia - Audit 12 / 23 / 23

 1. There has been 2 individuals that stayed via "IVANI" using their IHG reward points. Room 221 & wife. They stated that they normally stay with Holiday Inn express and always receive breakfast. also that they would be here also for Christmas and hadn't thought about providing breakfast for they're stay as they has always gotten it included. She's afraid due to Christmas the lack of restaurants will be open. I apologized for the inconvenience.  She would like to speak with management in the morning and I let her know I will make him aware.

2. I had to re-room 424 as they needed a TQNN bed to 409, they also rented 411. so 409 is due out today and 411 is due out tomorrow. If 409 checks out 411 will also be empty.

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