April A Shift, 1/7/24

•  Rm 204 has 2 dogs, I charged pet fees and called, lvm, dog is barking.
• Rom 308 we have had none stop issues with. First we didn't know who she was, in the back parking lot with bags and trash all outside her car for over 2 hours, then she loaded up a cart and went to 308. She was advised check out is at 11am, only members get late check out. I asked her to bring the cart back as it's the only one we could locate and she said she has a number, would bring it to me when she brought the cart and got breakfast. A few minutes before 10 she came to the restaurant, no cart, I asked for both cart and number, she said she was rushing to get breakfast, she would go get them, didn't order breakfast. At 10:30 Shawn knocked on door as we had reports smelled like smoking fentanyl, she was in the shower. I called her at 11am, she said she would call me in a few minutes, still showering. At 11:25, tried calling, no answer, Shawn went and knocked with witnesses, advised she needs to check out. She has still tried to claim she has a number, hasn't provided it, argued Shawn was rude, called guest relations, I explained everything to them. She has been told to leave numerous times to leave. I finally told her at 12:30 I was calling authorities. She finally left after police arrived a little after 1pm. She has been trespassed Tina Rutz.
• Guest relations called, she is asking for a refund and to reserve again. I said no. There is a case open in guest relations, she recently signed up as a member.