Cynthia Audit 1-5-24

We need Julie to order more labels for the wifi we are out 

When I tried to charge out the no shows 301 John Brooks didn't have a card on file to charge the no show fee. Remember getting a credit card is required to make a reservation

I also had 2 of the national guard guest not show up but I'm not sure if I post the no show fee to the reservation or to the national guard pm room??

Also wasn't sure if the reg cards from the no shows got put with the audit or just tossed so I did put them in the audit packet.

 

Comments

Post a Comment

Popular posts from this blog

Aarti - Audit shift - 05/01/25

 * # 218 guest came down post check-in and informed that she found the bed with hair and the room was not to clean. She requested to be moved so changed her room to # 215. The status of #218 is marked as Dirty, to change the sheets.  * 01 No show Ellen Skylark/Alex  CRS - 81750525 - Booking.com - Settlement against deposit * #410 - Stay over service requested.
Read more

Aarti - Audit shift - 11/27/24

 *#228 guest - Holmes/Sabrina, checked out yesterday and called to inform that they have left a white blanket in the room and will be coming to collect it. Same is kept at the back office.  *2  No Shows: Hernandez/Ricardo- (CRS - 45865559) Deposit/ Expedia Uhl/Brecken - (CRS 41275109) - Payment processed * One of the guest took their dog out at 03.30 and said there were two men in a white car at the back side parking and were walking round other vehicles parked there. I informed the security who came in 10 mins and checked the parking but they didn't see anyone there.  * Nil stock of chips to refill the market. * Stay over service #201, # 317
Read more

Alex B-shift 06/19/24

rm 325 Emilla Ned, they want a refund for a room they tried to cancel but for some reason it wasn't cancelled and they are mad as heck. they are accusing all of us here of unprofessionalism and has been badgering anyone who'll answer the phone. 243, requesting stayover service for room tomorrow, at 10am 309; 7:30am wake up call 225, they are requesting to move tomorrow asap. They want to speak to the manager, they are very upset that they were placed in a pet room area. Phoenix Holly left their debit card, They were staying in Diane Siggson's room, checked out 06/09/2024 from room 433. call 503-983-6267
Read more