Tia - Audit 2 / 6 / 24

 1. Susan Robinette Room 307 would like to speak to Taslima regarding being inconvenienced and confused as to why she has to be checked out in the system and re-checked back in (B2B) and receive another key card for her stay until Friday. Stated stated this was not communicated with her at check in. She is accompanied by rooms 305 & 309. Threatened to stay else where on her next business trip as she had the same problem her pervious stay. She's with Head Start (541) - 889 - 2393

2. Guest in Rm 238 was upset that he couldn't extend his stay until 2 / 14 / 24. As well as guest in room 328 stated he previously stated here for a month and booked his reservation online. I apologized for the unconvince and explained that the system accidentally allowed for the room to be overbooked.      

3. 237 Came down to check out as a (B2B) however his reservation wasn't set up that way I explained that his reservation was honored until the 9th but he insisted I make him new key cards as he stated Someone told him he had to receive new cards. I obliged but did not check him out.

Comments

Post a Comment

Popular posts from this blog

Aarti - Audit shift - 05/01/25

 * # 218 guest came down post check-in and informed that she found the bed with hair and the room was not to clean. She requested to be moved so changed her room to # 215. The status of #218 is marked as Dirty, to change the sheets.  * 01 No show Ellen Skylark/Alex  CRS - 81750525 - Booking.com - Settlement against deposit * #410 - Stay over service requested.
Read more

Aarti - Audit shift - 11/27/24

 *#228 guest - Holmes/Sabrina, checked out yesterday and called to inform that they have left a white blanket in the room and will be coming to collect it. Same is kept at the back office.  *2  No Shows: Hernandez/Ricardo- (CRS - 45865559) Deposit/ Expedia Uhl/Brecken - (CRS 41275109) - Payment processed * One of the guest took their dog out at 03.30 and said there were two men in a white car at the back side parking and were walking round other vehicles parked there. I informed the security who came in 10 mins and checked the parking but they didn't see anyone there.  * Nil stock of chips to refill the market. * Stay over service #201, # 317
Read more

Alex B-shift 06/19/24

rm 325 Emilla Ned, they want a refund for a room they tried to cancel but for some reason it wasn't cancelled and they are mad as heck. they are accusing all of us here of unprofessionalism and has been badgering anyone who'll answer the phone. 243, requesting stayover service for room tomorrow, at 10am 309; 7:30am wake up call 225, they are requesting to move tomorrow asap. They want to speak to the manager, they are very upset that they were placed in a pet room area. Phoenix Holly left their debit card, They were staying in Diane Siggson's room, checked out 06/09/2024 from room 433. call 503-983-6267
Read more