Tia Audit 5 / 03 / 24

 Guest in room 340 upset stated Tiffanie checked her in and she seen a charge for $100 on her account. I tried to explain it was only for the incidentals and would be returned once she checked but she was upset because she is low on funds and wasn't prepared for the deposit. I apologized and let her know management will be here in the morning if she would like to speak to someone else. 

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