John - Audit - 07/01/24

 337 - Came to check in during B-Shift.  Mr. Davis was under the impression that his company had paid for the room Apparently, Alex asked him to run his card for Incidentals and it declined. According to Mr. Davis this is when he reiterated that his employer was covering the cost of his room and that the charges should be applied to the CC the reservation had been made with. However, it appears that the original CC# was lost when the payment method was set to CP. Alex told the guest that he would have to contact his employer to get the proper payment info, or he wouldn't be able to check-in. Mr. Davis left his belongings by the FD and left to contact his employer.

Around 11:45pm Security asked me about a man asleep on the couch in front of the TV. I hadn't noticed him before. They woke him and asked if he was a guest. The man was Mr. Davis. he'd not been able to contact his employer & chose to crash on the couch. Hearing his story, it seemed to me that it was our fault he was unable to check-in, since the CC info was accidentally erased during his attempted check-in. I checked him in without payment & advised him to contact Brennon in the morning to settle his bill.