Aarti - B shift - 08/18/24

 * Received a call from IHG reservations - Dettwyler/Francie who has two rooms booked for the 8/19/2024 for 3 nights would like to cancel their bookings without any cancellation charges as they have an emergency come up. I asked them to call tomorrow morning and speak to the manager. I went ahead and canceled them. Aarti if a guest calls and wants to cancel as long as its within 24 hours of the reservation you can cancel the reservation. If they call saying they have an emergency then always cancel even within the 24hr window.  If its a third party they must ALWAYS call the third party they used to cancel. - Copied - Aarti

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