Aarti - B shift - 09/21/2024

 * # 404 Coley/Caleb had an email with confirmation number 63990010 for 2 nights, but could not be found in our system. Made a new reservation for 2 nights however the charges in the booking made earlier were 345.21 and the current booking is 385.88. He was upset and wanted the diff back. 

* The Groome schedule booklet which we have in the drawers show Airport as the stop point in Salem. The Groome drivers are aware, however they said please inform the guest incase they ask for a schedule. They will be getting it changed.

* # 402 guest was very upset as the room was not serviced, informed him that stay over service is on  request. Service to be done in his room tomorrow. 

* # 451 requested late check out at 2.00 pm.

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