Alex B-shift 01/27/25

PM: 437 & 438

Charge Melanie Keo a cleaning fee. they came down demanding to change rooms because they claimed housekeeping didn't clean their room. I didn't see any requests in the logs. They were adamant to move rooms and I tried convincing them to stay and wait till housekeeping to come in tomorrow morning. As soon as they were out of the room, I had Bryan go up and make sure they were gone. They left a DND sign on the door but I had Bryan go in anyways to make sure they were gone. He said the room was trashed with garbage everywhere. I had him send me pictures and I believe they should be charged a cleaning fee. Honestly I think we should blacklist them as well for the stunts they've pulled. they were in room 426

334 7am wake up call

Comments

Post a Comment

Popular posts from this blog

Aarti - Audit shift - 05/01/25

 * # 218 guest came down post check-in and informed that she found the bed with hair and the room was not to clean. She requested to be moved so changed her room to # 215. The status of #218 is marked as Dirty, to change the sheets.  * 01 No show Ellen Skylark/Alex  CRS - 81750525 - Booking.com - Settlement against deposit * #410 - Stay over service requested.
Read more

Aarti - Audit shift - 11/27/24

 *#228 guest - Holmes/Sabrina, checked out yesterday and called to inform that they have left a white blanket in the room and will be coming to collect it. Same is kept at the back office.  *2  No Shows: Hernandez/Ricardo- (CRS - 45865559) Deposit/ Expedia Uhl/Brecken - (CRS 41275109) - Payment processed * One of the guest took their dog out at 03.30 and said there were two men in a white car at the back side parking and were walking round other vehicles parked there. I informed the security who came in 10 mins and checked the parking but they didn't see anyone there.  * Nil stock of chips to refill the market. * Stay over service #201, # 317
Read more

Alex B-shift 06/19/24

rm 325 Emilla Ned, they want a refund for a room they tried to cancel but for some reason it wasn't cancelled and they are mad as heck. they are accusing all of us here of unprofessionalism and has been badgering anyone who'll answer the phone. 243, requesting stayover service for room tomorrow, at 10am 309; 7:30am wake up call 225, they are requesting to move tomorrow asap. They want to speak to the manager, they are very upset that they were placed in a pet room area. Phoenix Holly left their debit card, They were staying in Diane Siggson's room, checked out 06/09/2024 from room 433. call 503-983-6267
Read more