Alex B-shift 01/27/25

PM: 437 & 438

Charge Melanie Keo a cleaning fee. they came down demanding to change rooms because they claimed housekeeping didn't clean their room. I didn't see any requests in the logs. They were adamant to move rooms and I tried convincing them to stay and wait till housekeeping to come in tomorrow morning. As soon as they were out of the room, I had Bryan go up and make sure they were gone. They left a DND sign on the door but I had Bryan go in anyways to make sure they were gone. He said the room was trashed with garbage everywhere. I had him send me pictures and I believe they should be charged a cleaning fee. Honestly I think we should blacklist them as well for the stunts they've pulled. they were in room 426

334 7am wake up call

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