Aarti - Audit shift - 02/26/25

* 0 No shows

* # 322 guest Goudreault/Kristin came down and requested for a refund for her booking for the next 3 days. She checked in yesterday and had a reservation for 4 nights, but complained of the room not being given of her choice as she wanted her grandchildren to stay with her and had assumed there would be a couch, she said we were not helpful and was very disappointed.  Overall she was making sure if she checks out she would get a refund for the next 3 night. Informed her that's the manager's call and she would be back by around 11 AM @Brennon 

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