Chris - A Shift - 06/26/25

443 - Deborah Thomas has a new reservation tonight, she will need to provide a credit card, as her original reservation was a points stay

235 - has a pet in room, but required a handicapped accessible room

Comments

Post a Comment

Popular posts from this blog

Aarti - Audit shift - 05/01/25

 * # 218 guest came down post check-in and informed that she found the bed with hair and the room was not to clean. She requested to be moved so changed her room to # 215. The status of #218 is marked as Dirty, to change the sheets.  * 01 No show Ellen Skylark/Alex  CRS - 81750525 - Booking.com - Settlement against deposit * #410 - Stay over service requested.
Read more

Aarti - Audit shift - 11/27/24

 *#228 guest - Holmes/Sabrina, checked out yesterday and called to inform that they have left a white blanket in the room and will be coming to collect it. Same is kept at the back office.  *2  No Shows: Hernandez/Ricardo- (CRS - 45865559) Deposit/ Expedia Uhl/Brecken - (CRS 41275109) - Payment processed * One of the guest took their dog out at 03.30 and said there were two men in a white car at the back side parking and were walking round other vehicles parked there. I informed the security who came in 10 mins and checked the parking but they didn't see anyone there.  * Nil stock of chips to refill the market. * Stay over service #201, # 317
Read more

Attention Team!!! SWITCH TO COMPOSE VIEW <> in corner

 Non-Revenue Recovery: Front Desk Staff it is very important that we do not give anything out for compensation. We CANNOT GIVE OUT BREAKFAST VOUCHERS. You need to have people contact the front office manager for compensation. I will take it over. I should be getting cards soon. Once they arrive give them out when people had a rough stay or what something more to compensate them! EXP: Dogs were barking loud night, had to move rooms due to hair or smell, long check in or check out. PLEASE DO NOT GIVE THINGS OUT!  Points: We don't offer points unless they ask for them or I offer them points. If anyone asks for extra points to compensate them direct them to me DO NOT GIVE OUT A NUMBER just let them know to reach out to me and I will handle the points. Diamond and platinum: For Diamond and Platinum numbers They get a choice of An AMENITY OR BONUS POINTS Not both.  Platinum Options at check in: Snack and Drink From Gift shop OR bonus Points   Diamond  options at ...
Read more