Robin Audit 07-10-25

 Room 411 wanted to remove the breakfast charge off their reservation, I am not sure how to change their rate code on an existing reservation. 

411 There was a blood stain on the sheets. Customer was VERY upset about this, Would like to talk to manager in the morning. Moved them to room 251


No Shows: 

    Susan Drake CRS 41022923 no card on file

    Christopher Madsen CRS 26044367 No card on file

    Theoplis Reynolds CRS 63939655 No card on file

    Kevin Wing CRS 86273131 No card on file

    US MARKET CRS 44394123 No card on file 


Room 230 requested stayover service

    

       

Comments

Post a Comment

Popular posts from this blog

Aarti - Audit shift - 05/01/25

 * # 218 guest came down post check-in and informed that she found the bed with hair and the room was not to clean. She requested to be moved so changed her room to # 215. The status of #218 is marked as Dirty, to change the sheets.  * 01 No show Ellen Skylark/Alex  CRS - 81750525 - Booking.com - Settlement against deposit * #410 - Stay over service requested.
Read more

Aarti - Audit shift - 11/27/24

 *#228 guest - Holmes/Sabrina, checked out yesterday and called to inform that they have left a white blanket in the room and will be coming to collect it. Same is kept at the back office.  *2  No Shows: Hernandez/Ricardo- (CRS - 45865559) Deposit/ Expedia Uhl/Brecken - (CRS 41275109) - Payment processed * One of the guest took their dog out at 03.30 and said there were two men in a white car at the back side parking and were walking round other vehicles parked there. I informed the security who came in 10 mins and checked the parking but they didn't see anyone there.  * Nil stock of chips to refill the market. * Stay over service #201, # 317
Read more