Robin Audit 07-15-25

 221&237 Customer claims they booked a 2 queen handicap room through booking.com but the only 2 queen handicap room was already booked. Customer was furious and demanded I give him an additional room free of charge. I explained that I didn't have the authority to do that, but we could book the second room, and someone could get back to him about a potential refund. Customer booked the room then grabbed a card off the wall and said he would be calling in the morning


No Shows

    5 Iron Man Staff rooms, CRS 44383367, CRS 81692787. CRS 46095324, CRS 21854407, CRS 69753223

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