Holiday Inn Salem

 tiffany: roni kalkman called about adversity athletes group reservations. call 208-863-6214 243: checked out 9/27. left a hydro flask. will be back next friday and wants to pick it up. Calvary 808-430-6793 5am wake up call rm 427

 A few reservations are coming through as cash, we need to get cc for these reservation once they arrive. 

 *No Show Syndey Palmore payment failed.

* Lapeyrade /Shannon # 441 checked in as the room was assigned and inspected but the room was not done and was in a dirty state. They came down immediately and were upset. Apologized and changed their room to 419. # 441 is kept in dirty status.  * #314 requires stay over service. Updated the sheet.  * Guest # 320 Pannafino/ James has  handed over flowers and a thank you card for the wonderful service received from all. Same kept on the front desk. 👍 * #427 - Wake up call 5Am

A gust by the name of Billy Thompson is reserved under cash, we need to ask him for a card and id that match and that will run for the room and tax . He is with Fedrooms however there is no cc auth of canary so that indicates he will be paying himself.  Lady had left her bag it is now in the closet. I did not get a name how ever she had brown hair and glasses.

 Megan Jensen had priceline call to cancel their room, it was an accidental booking and we just need to refund the deposit 351: clogged sink 4:15am wakeup call for room 414 the bend soccer need vouchers for breakfast tomorrow and they all showed up at 8pm all at once so I couldn't make them at the time. send someone up to room 407 to fix their tv. call ahead to make sure they're okay with it rooms 440 and 438 are late checkouts at 1pm

* Guest laundry machines are out of order till further notice. Maintenance is working on the same.  * Salazar/Blanca.J  had a reservation made by Priceline today 09/27. Priceline staff called to say that the guest had made some errors in date and wanted to cancel the reservation without charge.  Asked her to call in the morning and speak to the manager. * 428 guest complained that the sofa cum bed in the room is tilted and not aligned. Maintenance checked and it has to be repaired . Guest was upset and requested for a roll away bed which was placed in the room. Put that room on out of service tomorrow after check out.  Maintenance slip filled for the same. 

  408  - Extended to C/O on 10/03/24. CC Authorized for full amount No Shows: Catalano, Andrew  (CRS 45565586) - CC Declined . Dunham, Teresa  (CRS 60735438) - Prepaid/Hotwire.

 * # 408 guest Siggers /Joshua  would like to extend his stay for checkout on the 10/03. He would like to continue in the same room. He will be down tomorrow morning to confirm.  * The South western group mentioned that they had sent a revised list this morning. They required only 9 rooms and the new list had different names and room partners . So added the other names in the accompany list for each room and gave key cards and breakfast coupons for 9 rooms only. New list kept next to the key card holder. 

  0 No Shows!

pm rooms 420, 215, 231 Quality IHG person called to get documents she needs 302: checking in at 2am, late flight 327: 2 towels

 1 No Show. Payment Processed. Quiet Night.

 Arssie Jain: 628-364-9224: wants to book a conference room. 406: 4am wake up call Compton hayes' employer called and had the room extended for another 2 weeks A Shana Stellingwerf left a gray jacket behind at the holiday inn, if found, call: 503-507-8605

 Room 436 had a back to back, they are checked in they just need new cards and reg card signed. They keys and reg card are on the side by phone on left side. A guest left some clothing in room 351 yesterday it is in a bag back in the office labeled on it says Frankie will pick up. He will be back here sometime this week Package in back for James graves.

 There were 4 No Shows. All CCs processed. 313 extended for another night. Jeff  asks that if we lock the back-gate to make sure that the lock is on the inside of the gate. 

out of spoons out of detergent too 345 checked out 9/23/24 and is looking for his black nike shoes. call him back at this number: 864-791-0276 Paula Alderson: checking in late at around 3pm. 1pm late check out. put a late check out fee

 Preps academy softball will be calling for room block

  No Show:   Vincente Martinez (47054608) - Rate is $0.00, so I wasn't sure if a No Show charge should be charged or not.

 * # 233 Stewart/Travis - check out tom 09/23 , would like to extend his stay for an extra night , check out 09/24 and would want to continue in the same room . He will be down tomorrow morning.  *#248 Graves/James - check out 09/23, would like to extend his stay for 3 more nights and check out 09/26 and he would like to continue in the same room.  * 344/346 - 2 rooms checked in this afternoon till  09/28 - reward nights Lenggenhager/Juerg - guest came down in the evening and said that due to some personal issues, they have to leave tomorrow morning  by 08.00. @ Brennon they will be down and speak to you in the morning.  *#318 requires stay over service tomorrow. 

room 210 is going to be checking out. room is out of order he will be here around 3-5pm to go get his belongings. send Bryan lobby up with him to gather his things. Band group are checking in have them sign reg cards 

 *331 Guest reported upon arrival that the floor in between the beds had a stain, looks like a splash of soda. wanted to make sure she was not charged upon check out. *320 would like a swivel chair inside his room stated his room did not come with a chair for the desk and he is a writer. *No Show Francisco Hernandez was a no show unable to post bill due due " No Post " on RSV

 * # 404 Coley/Caleb had an email with confirmation number 63990010 for 2 nights, but could not be found in our system. Made a new reservation for 2 nights however the charges in the booking made earlier were 345.21 and the current booking is 385.88. He was upset and wanted the diff back.  * The Groome schedule booklet which we have in the drawers show Airport as the stop point in Salem. The Groome drivers are aware, however they said please inform the guest incase they ask for a schedule. They will be getting it changed. * # 402 guest was very upset as the room was not serviced, informed him that stay over service is on  request. Service to be done in his room tomorrow.  * # 451 requested late check out at 2.00 pm.

 205: tv problems 302: call cell phone at 11:30am 217 Chace Cardiff: 223: 541-660-6868: asked for adjoining room and didn't get them. 335: change sheets. new tpowels 225: clean room, leave 1 ectra tpowe;

 *Changed room 314 to 344 due to room being dirty. However 344 latch is locked from the inside so I moved the guest to 322. *414 - 1 pm late c/o *331 - 1 pm late c/o *317 & 346 early c/o *323 requested s/o service

 * # 333 guest Wakefield /Eric has parked his dodge vehicle under the canopy as he said he has some valuable tools and was allowed in the past twice to park it there.  *# 247 guest Merrill/Eric checked in today and also has a reservation for 09/21 - 09/22 and would like to continue in the same room. I have updated her reservation with the same room number *#  311 guest Gaines/Kellie checked in today and also has a reservation for 09/21 - 09/22 and would like to continue in the same room.  *Cardiff/Chace - checked in two rooms 221/223 and they said when they booked they specifically asked for adjoining rooms. They were upset about the same. 

 *No Show -could not bill Lisbeth Ramirez, Mark Walters- billed  *Package for Tez in the back office as well for another guest

 215, 342, 346, 319, 324 stayover service 421: 2pm c/o

 *Rm 443 ckd out today, very upset bed was dirty, makeup on pillows, crumbs in bed. Wants to speak to manager.

 317: housekeeping clean this room 417: 4 towels car keys found lying in parking lot

 Please be sure to let people know if they are asking about rates, specifically government rate, it will be going up to $110 as of October 1st, 2024. Veterans do not receive government rate!!!-Brennon  Please Initial you read and understand: BC TW AK JL

 *Overbooking reservation for KNGN, please cancel before audit. *If you get down to just a couple TQNN, make an overbooking reservation for TQNN as it is off balance as well. *Jeffery Smith, had rooms 219, 345, 347 is extending for tonight, but he hasn't made new Priceline reservations yet. If he makes them, cancel the reservation I made under his name.

 There were 0 No Shows! Quiet night.

 *There is an overbooking reservation, please cancel right before audit. *Kurt form the moose lodge had left stuff in the room, they are in the front desk closet. Brent Hill will be picking up tomorrow. 235: housekeeping every 3 days 201: might be trying to hack our systems. Expedia called to to have Robert Foster (247) to check out a day early and they are asking about getting the last day refunded. we are out of b shift worksheets

 2 reservations for Francisco Valle This maybe a mistake if are needing to cancel go ahead and do so.  It is CLC reservation. If we don't hear from them or the guest and it goes to no-show they will be charged for one night room and tax. Kurt form the moose lodge had left stuff in the room, they are in the front desk closet. Someone else would be picking them up they will call with the date and time

  Brennon  - When I ran the audit, I got an error message because there was an open folio. The folio was for Marty Peterson (Folio 94903) Rm 327 9/10-9/16. OMA. There were charges on the folio for "Damaged Linen." I closed the folio so I could run the Audit, marking it as "Pending" I put a copy of the folio on your desk.  No Shows: Trenton Ashbaugh  - CC Charged Steve Hammond  (82227019) - 3rd Party Reservation (Expedia). Negative balance, Opera won't let me process it. Steven Roy Strand  (26716740) - No CC on File. JC Zintzun (29320936) - CC Declined.

 * # 406 - Long stay guest - checked in for 45 nights wants the stay over service to be done every Friday.  * Housekeeping staff found a packet with medicines in # no 437. Same kept in the back office.  * Young/Karla # 427 - called and said that she would be coming in tomorrow and to leave her room as it is and not to make it a no show, so checked her in and reg card kept below.  *CLC staff called up to inform that their employee Jackway/Eric # 335 needs to extend his stay for another night and has sent the CLC fax for the same. There are no faxes coming in- @ Brennon pls check. * Sharon Yaple, made the wrong reservation, called expedia to cancel, just refund expedia - @ Brennon. *@ Brennon - B Shift audit reports are over. Pls print more.  * Pennel/Myndi # 315 - had made the booking in April with a card which she no longer has right now. On taking the incidental -  the auth failed. Changed to cash and checked the guest in. She will be down tomorrow morning...

 Don't worry about CLC Website. I will handle it all tomorrow. Marty room 327 had check out today, he left some belongings they are in a bag in the closet.   Huey with CLC is now in room 221 Keys are on desk with reg card His belongs are in the room already

  No Shows: Castillo, Erin  - Payment Processed. Walters, Mark  (CRN 85834137) - Pre-Paid Priceline reservation. I wasn't sure what to do with it, since it wouldn't let me settle the bill, maybe because total is a negative number.

 *  #324 Pace/Lisa - she came down  complaining that the sink backed up again and she managed to clear it. She is checking out tomorrow but she sounded upset. I have put up the maintenance request order slip.  *Guest Kurt/Kaser -  who checked out from # 222 this morning has sent an email for the items to be sent across to his address on the email. @Brennon -pls check the email tom. His contact number is 5413500176. He mentioned will pay for the delivery.  * # 443 is put out of order for maintenance as per Brian. 

 Roberta Clarke is in lobby waiting for husband to arrive with card for deposit. Once he arrives she can check in. Room 222 left belongings in the room, I'm anticipating him calling back seems like valuable items 

 Rm 325 Eric Jackway would like to extend his stay until Tuesday 9 / 17 / 24 he's with CLC and stated he would notify them of the canary adjustment needed. No, No Shows Rm 345 late c/o at 12 pm One of the moose association guest left their reusable bags in the lobby. There located in the back office.

 *Rm 448 is a B2B tomorrow. She will need to come down and check back in, not sure if it's the correct cc. *Rm 208 has a reservation for tomorrow, she will be moving to Rm 231. *Rm 439 has white amazon package in back. *Rm 310 has brown amazon package in back. *Mark Stern has a box in back. * # 324 -  sink backing up and maintenance work got completed by 4. Guest Pace/Lisa called in at 3 and there was still work left. She came in 6.30 evening and was upset as she was out since morning and wanted to speak to the manager for a comp day. @ Brennon - She will be down tomorrow morning to speak to you.  * Bays/Mathew - Diamond member would like an early check in tomorrow. He would call tomorrow morning and check on the time he can come in.  * Miles Carol # 450 has booked for another night 09/15 - 09/16 and would like to continue in the same room. 

 248 tp 2towels 324 sink backing up Martin Holland in room 210 of the Oregon Moose Association had his car broken into. They email is hollandchevyll@aol.com. they are filing a police report 4 towels to room 322

 * No Show - Marcos Pina Hernandez : No Post ( OANG BLOCK). *Stay Over Services : 234, 314, 319 & 224 *Ming Peng left her car here until Tuesday would like a receipt emailed to her at mp97304@yahoo.com. Copy of the receipt is in the back office.

 *Rm 239 is a B2B tomorrow. *Cancel Overbooking room right before audit. *Central Reservations called  07.45 pm to inform that two guests Sydney/Moran and Derrik/Pugh - both booked through hotels.com for 2 nights 09/13 - 09/15. will not be checking in today and will be checking in tomorrow. Informed that since its booked through hotels.com we will not be able to cancel 1 night. Spoke to April and checked the guests in. They will be coming in tomorrow. Reg cards are kept below next to the registrations card holder. * A jacket was left at the bar area by a guest. Same is kept at the back office. 

 They will be checking in around 7pm. They have use of the steakhouse per Sara for half a hour. They have breakfast the next morning, in the steakhouse at 7:15am, and have tickets for that.

 *Jeanie Bewley No Show, not charged apart of OMA block. *418 is a b2b would like s/o service and sheets changed.

414: 5am wake up call 240: checking out at 4am and wants a receipt. they do not speak English. 209: 7am wake up call a man in grey sweats, red shorts, beard and beanie was in our lobby and a restaurant worker saw him pull a meth pipe out of his pocket and I had secuirty make him and his girlfriend leave. if they return, call security and the cops.

Oregon Judicial Department: Possible fraudulent charge done by Antonio Matias. call 503-986-5545 to get it all straitened out. 503-986-5545 Griselda   Brennon, Conf# 40456744, Dept of Corrections called, was not billed at government rate. Please fix and resubmit. * Ray/Thomas was a NO Show on 09/11/24 and there was his ex wife Parks/Barbara who came in to inform that he had a stroke and that was the reason he could not make it yesterday. So she requested for a refund on medical grounds. CRS - 63545923.

 *Rm 416 1pm ck out tomorrow. *There is a key for Lauri Preston made, rm 417, it's on the front of the bucket.

 *328 Coffee machine not working , Matt from lobby went up to assist and stated the lid will not close. Maintenance form filled out. * Rose Frank & Thomas RAY  were NO SHOW'S they are apart of the Moose Association block so I did not bill for the no show payments. *Daryl Block called this morning inquiring about a refund because he was billed as a no show. His reservation was for 9 / 11 -13 / 24 he stated he called and spoke to someone and that he cancelled his res. I advised him to call back and speak to management. *Quiet night

 Smith, Shandra: job position with cynthia (housekeeping) 971-720-2865. Oregon Judicial Department: Possible fraudulent charge done by Antonio Matias. call 503-986-5545 to get it all straitened out. 503-986-5545 Griselda Glen Schneider 11am check in. he is with the moos association. 212: 12pm check out 330: 5:30am wake up call. 410 tv 442: 4 towels

1 No Show, Payment Processed. 205 - Requested a 1300 C/O.  Noted in Log. Left-side cash drawer is under by $2 I noticed during the Bucket Check that Rm 327 had two reg cards, both of which said that they were currently checked in. It turns out one of them had been moved to 431 , but the Reg Card was never updated or moved. I wrote the correct Rm# on the card and filed it in the correct place. Olivia Mayes  (CRS 87597876) called. She stayed in 402  on 9/3-9/6. She was charged $34 for the Restaurant, but she insists that she didn't eat there or order room service. Ph#417-324-2330

414: 5am wake up call

There were two No Shows. Both payments processed. Left-Hand cash drawer is short $2.

 * Mark Stern checked out and asked for the complete bill, I printed it out, but as per him it should have been a more detailed bill and has asked to email the complete bill for his entire stay.  * # 444 Pop Cristian checked in this afternoon and came down later with pics that his sheets were all stained and dirty. Apologized and got the sheets changed immediately but he was quite upset. *# 250 Mezen/Tim - charges were taken from his CC for the R/T and inc. There was nothing mentioned in the comments, but as per the guest there should be an authorization from his company for the R/T . Checked Canary and there was nothing with these dates. He says its the same as per the previous files. @ Brennon - Pls re - check the same and the card used as of now to be charged for incidentals only.

 Quiet Night

 Sarah Homola has 3 reservations for tomorrow. Usually they are on points but these are not. I looked up the credit card auth we have on file for her and its a different card number. Can you please call her and get an updated form in the morning

 *222 - 12pm late c/o *336 - 12 : 30 late c/o *331 2 pm late c/o *

 * # 324 Christensen Eric - Please get the card details for the R/T from Tiffanie. CC charged for inc. 249: tv not working, needs to be fixed a Angeles Morales checked into room 303 (TQNN) and was upset that it wasn't the room that was promised to her by Agoda (apparently it was suppose to have a sofa bed), She claimed that whoever she spoke to on the phone when making the reservation promised her that she wouldn't have to pay any deposits on the room and that it would be a huge room. She is mad and demanded I give the manager's personal phone number to her so she could complain and grew very frustrated with me when I refused to do so. 

 419: 1pm c/o 450: 12:30pm c/o

 *Rm 212 has a reg card to sign. *Rm 214 had a B2B, his card is not going thru.

 *Rm 246, checking in tonight, wants 12pm ck out tomorrow, please put on late check out sheet once they check in. *ALEX - Please work on the Tax papers the next couple days, they are on the back counter, I have got them started. *TIA- I noted some reservations to not preauth, so please watch out. - Noted Thank you, have a good day rest of your day!

 244 1 blanket, 4 wash cloths, 2 towels 406 ; 3am wake upcalll

 *Rm 428 is out, can be checked out after audit.

  No Shows : Alexander Koshell (CRS 61729138) - CC Declined . Amy Emery (CRS 86330223) and Michael Wixsom (CRS 43487299) were with Options Travel Group & tagged as "No Post" 228  - Late C/O 1200.

418: guest was upset about incidentals and insisted he didn't need to pay for it using the app. Brennan authorised to drop it down to 50 dollars 406: 3am wake up call

 *Rm 310 ckd in, advised need housekeeping at least twice a week, he preselected Mondays and Fridays. I already informed Shawn. *DO NOT MOVE 332 FROM CLEAN STATUS!

The right side cash drawer is short $3.   Brennan - There are three different folios for Breakfast Coupons in Opera: 9007, 9003; 9020. The coupon transactions for 9/1 (and all of August) were in 9020, but the transactions for 9/2 were in 9003. 9007 is currently empty. A package arrived for Mr. Stern in 226.  Its in the FD Office. Mr. Stern picked it up @0700. John Roeder  called. He was here on 9/1-9/2. He rented two rooms. (CRS 81527603 and CRS 89208725)  He says he thinks he was overcharged. I took his info and advised that Management would get back to him. Ph# 541-536-4195

 *Rm 328 1pm ck out. *Right drawer is $3 short.

 We are not putting Housekeeping info in the blog anymore, we will be using the housekeeping sheet daily. Date it for the day after  example the current date is 09/02/24  tonight's sheet will be dated for 09/03/24 SLOW DAY

  No Show: Rodriguez, Salina CRS 64625803, CC Declined. All the regular Milk in the cooler were expired. I removed them (I put them in the FD Office, since I didn't know what we do with expired products). There was non-expired Milk in the storage room, so I restocked. Please look at expiration dates when restocking the Market . 212 - Requested Stay-Over Service.

Mr. Stinnett called and stated he had booked his reservation for the wrong day and was charged as a no show. I looked up the original res and refunded the no show fee and booked the correct dates. 431 12pm c/o 348 wants room serviced tomorrow 232 already gone check out after audit