Holiday Inn Salem

 Happy Halloween 1. 416 wants packing tape 2. let security know about the break in with the RV and to keep special attention on it

having issues with the system, not able to check people out. the date in the system is showing yesterdays date instead of todays. Fixed at 8:15 AM

 I know we have been experiencing printer issues. We have fixed the issue. the printer is using door 2 keep paper in door 2 to continue printing. Brennon

 1. The printer is not working on either computer. I tried setting the front desk computers to the front desk printers to no avail. I was still unable to print out my documents for audit, folio's and the housekeeping reports. I was also unable to make copies of the  restaurant coupons for accounting. My audit folder is incomplete at this time.  Printer is working use door 2 

203 phone not working. sending maintenance to go take a look. 338 microwaved clean or changed, 338 is rude and refused to be moved to a different room when offered.

1. Room 227 had a lot of guest coming and going throughout the night until 3:30 am. Security was called due to a noise complaint, loud music and voices could be heard in the hall. As well as the smell of marijuana. Security gave them a warning for the noise and reminded them of the no smoking policy.  2. I noticed the key card holders did not have the amenities and hours posted on the back. I attached the amenities sheets to the backs and made extra in the office. 

 Rm 228 is a back to back reservation, she will be down to check out and back in again, said she does not need housekeeping. I made Mena her own drawer in the closet.

 Phones and printer are having issues!  Phones are working again (12:40 PM) Printer works on Left Computer in opera. Right One still has issues 302 was having problems accessing internet he will stop by later if the issue continues. Room 343 was smoked in the guest who occupied the room name is Scott Heaton (509-953-6489). I have called him and left a voicemail to call back and put his card on file. I have charged the card on file who belongs to Todd. If he calls let him know I spoke with Taylor and let him know what is going on. Me as well as April have proof of smoking. (Brennon)

 Kristy Moore Night Audit 10/29/23 Printer wont print it says to call service rep not sure if all folios printed can not print housekeep paper  Rm 435 wants a late check out, but will stop by in the morning to decide when, he is not a member, so he is willing to pay a fee.

 Rm 343 was smoking in the room the last 3 days, we just figured out which room it was today. He admitted to doing it, stating he had to because he was pooping. Todd Walling had checked in 340, 341, 342, 343, and put his card down. He said he was the boss, would hand out keys because they were arriving at different times. Rm 435 wants a late check out, but will stop by in the morning to decide when, he is not a member, so he is willing to pay a fee. Issue with Opera earlier was two messages popping up after opening PMS, "INNCOM interface is not running" and then "Micros3700 Enhanced interface is not running." Alex had incident# INC5100416. They never called back, I called and got INC5101118, then transferred to Opera/Oracle support. 800-810-4499, ext 211, Ticket# 231029-000078, it is resolved and closed. BRENNON-  Please do not check 205, 206, 313, or 412 out of the system. If they need a receipt, I will email them one when I get here. We have very specific instruct...

 1. I had to call opera support and all I feel is pain.          there seems to be an issue with opera and it wont interface with other systems such as the restaurant.          I set up the call back feature so HOPEFULLY they call back before my shift ends or this is going to be an obnoxious problem 2. Christopher McNnut will be extending his stay and NEGLECTED to inform us this morning. So he will be doing so when he arrives back. Because he checked in with his card he won't need a crew fax i think. 3. 

 Kris Night Audit 10-27-23 408 charged tax when tax exempt on last room charge. He will be down to have you fix if you can.

 1. Rm 408 is a back to back, credit card is verified, after audit, please check out and check in the new reservation. 2. No more papers on the back of the key jackets. 3. If you check someone out, you need to make sure if the 2nd billing window needs to be opened and correct card is charged. If you are unsure, take an email address for the guest to email the folio, do not check them out of the system, wait for morning shift to get there so you can be shown how to check and do it correctly. 4. Rm 334 is a 1pm check out.

 1. Whoever is doing the charges on room before A-shift, STOP IT. You are charging the wrong damn cards and it's becoming a hassle for me to correct it every five minutes. If you don't know what you are doing, don't do it! It takes WAY more effort to correct it than to just do it right the first time. PLEASE STOP DOING IT. 2. IMMEDIATE ATTENTION: there is a room for Timothy Maguire who checked in on the 20th of october and his CLC routing was not done properly. How do I charge CLC for the room? RM 211

 Kristy Night Audit 10-26-23 So are we  or are we not putting the amenity paper on the jacket? I checked in 302 Swanson, Lawrence and 436 Olinde John as of 3am neither have arrived  also noticed that 315 and 317 both are occupied by the same person as is 335 and 337,  202 and 201  I left all of them alone so please double check to ensure Guest is not being charged x2. There are complaints about the hallway in the pet wing smells of dog urine I checked it out this morning and agree it is rather strong.

1. Rm 322 is a back to back, credit card is verified, after audit, please check out and check in the new reservation.

Kristy Night Audit 10-25-23 Good Morning. Room 441 checked out early partial payment posted leaving a balance owed not sure why unless it was that he checked out early. please finish billing and checking Mr. Shaw out. also 206 needs checked out it is another clc early check out I need trained on how to do stayovers. Room 408 had a reservation for the next 2 days and had been here for 2 days so i checked them out and checked them in under the new reservation. Brennen in reference toyour10-22-23 blog. i need to know how to do that and what is the clc card? do they now carry an actual card or have they always? this whole blog is foreign to me Do we charge clc early departure charges of 50.00?

 248 has a 3:30am wake up call

  We have to start asking for Canadian ID with the Canada Government rate. If they show an US or State of Oregon ID we need to change the rate code.  IMGOV is for Oregon government IMSTI is for State government, thanks team! Please pick a box,  Insert your initials once you have read this message. EAH got it AGC AJ KM  Kristy Moore 10-26-23 AGC

 Room 250 needs to be checked out and billed properly. She is worried that her personal card will be charged rather than her government company card. I didn't want to mess it up so I did not check her out. Also if someone could remove the no show charge she checked in on time however she was refusing to put her card down for incidentals and by the time her card was received the system had already marked her as a "no show". Thanks

 230am wake up call for Janice in room 235 203  late check out at 12pm tomorrow Jodie Jones Herdon will be picking up keys in the right till at 2amwhen they get off of Groome

 Sylvia cox has a group coming in for 7 rooms checking in on (11/01/23) she has a person checking in on oct 31 who needs just one reservation made as a back to back reservation for one night.

 Gelard Auch Has a couple CC Auths in canary, one needs to be applied to his current reservation and the other is for a future reservation.  

 1.  Please check the check in for room 250, I was unable to check her in properly however she is here currently. I didn't want to mess with the block. Also check room 334 she was under the same block and I may have made a mistake checking her in. 2. A guest that stayed here last week in room 326 believes he may have forgotten a brown leather shoulder pad for a camera. He would like the lost and found to be searched and will call back later. 3. A jerry Frazier would like management be call him regarding his upcoming reservation. Reservation # 28144436. His number is (641) - 740 - 7756

 Rm 446, Wake up calls, 6:30am and 7am.

 We have a group of reservations coming in tonight. We are using the card ending in 2000 for ONLY R/T. Get a separate card for incidentals.  A couple of CLC reservations coming in today. One needs the CLC card and one is crew fax Crew Fax: Get card for incidentals. all room and tax charges go to Direct Bill. CLC Card Holder: Get CLC card and check them into CLC Website as well as OPERA. If any of the team need help on how to submit billing in the CLC website let me or April know and we will walk you though it!

 449 has a pet in room, ever though it is not a pet room

 Rm341 12:30pm ck out

  1. Whitney Black, 757-719-4099: husband left license in room 424. If found, mail it to them. There was nothing in the room. 2. Sandra Grigorioff, checked out on 10/16/23, room 427, 503-302-3636: Red volleyball jersey, short sleeved. Pair of black spandex sports short

 Kris Audit Shift 10-20-23 Printer is making strange noises had to resubmit reports several times before they finally printed Room 201 special request. Requested rose pedals be spread from his door to bed and on the bed balloons be placed around the room and banner be hung above bed on wall while he is gone to pick up his girlfriend. he leaves at 10:40 returns at 2:15pm via Groome. All Supplies are in the room.

 Rm 304 has a 7:30am wake-up call. Rm 406 has a 2pm check out.

 Kristy Night Audit 10-19-23 Late check outs  450 2pm, 322 2pm, 423 12pm Room 228 moved to 237 due to no connection to internet.  Room 430 could not get door to read key had to use master key to open. Judy  please print folio for 9001 and put into accounting please.

 

  Pata Wells: wants to know about status of there application 971-387-9348. For front desk agent position. Anna Kion is wondering if her package is being shipped out yet. Ron in room 403 called and left his Cpap face mask in the room. 541-217-9177 if recovered , call Cynthia Diggs from room 324 is requesting a 2pm late check out 224 7am wake up call theres a guy with a cap, cuts/bruises on his neck. his name is tony and he keeps claiming he has a room here. He doesn't. Kick him out when you see him