Holiday Inn Salem

 * 3  No Shows: Carrasco/ Andres- ODA  (CRS - 28957696) - Olympia Viaggi/ Deposit  Hunt/Kathy- ( CRS - 29370279) - Priceline - Deposit  Strickland /Paul - (CRS - 25507310) - JH Kelly Routed to a group- Tiffanie

 309: 2pm c/o 401: 3am wake up call

 PLEASE PLEASE DO NOT NOT OPEN A NEW 24 PACK IF THERE IS AN OPEN ONE!!!!!!!!!! THERE ARE EXPERATION DATES ON THE BOTTLES AND WHEN YOU USE NEWER PRODUCT BEFORE ALL THE OLDER IS GONE THEN IT MESSES UP MY COUNTS AND I HAVE TO THROW THINGS OUT

 * # 230 guest called and complained that her husband almost hurt his back as the desk chair was broken and asked for another chair to be sent immediately. As there were no available desk chairs, removed a chair from # 225 and have given the guest. The broken chair is in the cart room . Please ask maintenance to arrange a chair for # 225 and release the room. Maintenance slip has been put up.   *There was a pink folder with invoices, along with 2 diaries and a note pad found on the couch next to the restaurant. I've kept it at the back office with a note on it.  *2  No Show:     Parsons/Laura (CRS- 63854853) -  Booking.com Hotel collect - Payment failed                          Juan/Serpa Munoz  (CRS -43540770) -   Booking.com / Deposit - Payment Processed *There are no chips in the store to restock the market.  * # 420 guest - Zakary/Thinguri, came down as h...

 330 and 437: stayover service every day 411 is bringing a work truck with tools in it, wants to park under the overpass here to protect it. 427 is a back to back stayover

 *233 is back in, do not extend with out credit card authorized!!!! Taslima authorized him checking back in.

  No Shows: Kaufman, Carlos (CRS 41114887) - Rewards Night.  Thinguri, Zakary (CRS 46519888) - 3rd Party/Priceline. Scam Call: A guy called claiming to be IHG Tech Support saying he needed to "recalibrate" the card readers. I told him I would call the police and/or the FBI and he hung up. A package arrived for Alex. It's in the Office. 233 - Came in around 0545 to asked for a new room key. I advised him that he needed a new form of payment before I could do that. He said he had put money on his Debit card. I ran it again (twice) and it still declined. I told him I had been instructed that I couldn't give him a key without payment. Advised that April would be in at 0700. He left. He came back at 0610 to try and pay, but the card declined AGAIN. He got grumpy and left again. He left his wallet at the desk. It's in the Left-Side cash drawer 425  - Left their CC at the Restaurant. It's in the Left-Side cash drawer

CLC rate for Gilberto is changed don't touch it just send it to the direct bill as is.  room 233 has not paid he is locked out. We need to run his card for room and tax for tonight before we make him a key LET NIGHT AUDIT KNOW AS WELL. NO ONE IS TO MAKE A KEY CARD UNTIL PAYMENT IS TAKEN!!!! 332 has belongings in a bag back on the desk. 440 5:30 am wake up call

  0 No Shows! 401  - Called around 0400 complaining about noise from another room. Matt went and talked to 403  and they promised to keep the noise down.

 234: 1pm c/o 330 and 437: stayover service everyday 440 5:30am wakeup call 344: 2:30 am wuc Catalina Carrizales, interested in staying a month and wants to know what a flat rate would be for them 815-693-2324

  2 No Shows: All payments processed! Donna Marlin-Pagan  (CRS 25667649, 10/26-10/27) - Her husband called because they have not received their deposit back. I advised that he contact his bank first. He asked that management call him @ 541-362-6284

 -Rm 234 will ck with you tomorrow for late check out for Tues. *Rm 445 12pm c/o.

 All stayovers are done 204 and 233  Lots of CLC and a few ODOT all set up for Direct Billing

  No Shows Platt, David (CRS 81764339) - Expedia.com / Negative balance. Vasquez, Heather (CRS 68024965)  - CC Declined

 *Rm 427 12pm c/o.  *Rm 204 has a B2B tomorrow, he will be down to check out & back in as it will be a different card. *Rm 239 12pm c/o. *Rm 233 has not shown up. Still needs to be charged for tonight.

 331 was due in tomorrow, he was check in today and payed for an extra day due to the coolers he had delivered.  He is in room 331 have him sign reg card and give keys tomorrow  Bags are left for Colby cook he is check in tonight. 

 * Guest Daggetta / Jessica from the ODA group came in at 23:30 and the confirmation number she gave already had been checked in by #451. She said she requested for an individual room. There was no booking under her name , checked with April and made a booking for her and gave # 224 as there were only 2 KNGN rooms left. She was upset as they were 4 of them and had asked for two queen beds. Suggested we can give her a rollaway bed but they insisted on 2 rollaway beds. Later Mat said they have taken only the two mattresses of the rollaway beds and placed in the room.  * 4  No Shows: Farmer/Elizabeth- ODA  (CRS - 28829834) - Routed to a group - check with Tiffanie Sarah/Bovae - ( CRS - 62518893) - ODA - Routed to a group - check with Tiffanie Moraga/Luis - (CRS - 47911074) - Payment processed Race/Kyle  - ( CRS - 28769856) - CLC *#409 -Late check out @ 12 noon

 *Rm 312 might be in after 3am, might not, checked in room. Just note on housekeeping sheet if she doesn't make it in, that the room is clean. *Rm 416 Wake Up 5:15am

 *Guest Ava/Skrumeda checked in #226 and came down in 10 mins to cancel the booking. She said they had to leave urgently and requested to refund. I've cancelled the booking and informed them the refund would take some time.  *Rodney/Zeeb checked in room #310. His booking is for one night but he said he had called this afternoon and requested for an extension till Sunday. He was told to come and request at the front desk. I told him we are all full for tomorrow, but he said, will speak to the manager in the morning.  * Tisha/West from the ODA group would like to meet Daisy in the morning as they wanted to increase the food and beverages as their number of people on Saturday has increased. She is in room #427. *There are no chips in the store to stock as well as normal coke bottles. * 1  No Show: Peterson/Tina -  (CRS - 89457408) - Payment processed

 410 and 313 want stayover service 334: wants their room cleaned Diane Siggson 541-914-7102 rm 331, checked out 10/22/2024 make up bag. Bodo Von Schilling is upset that we admistered a 100 dollar incidental charge and that it didn't return immediately upon his check out. I tried to explain how it works but he kept cutting me off and calling me a liar. Eventually I gave up trying to explain it to him because he was keeping me from checking people in and I disconnected the call.

 *Rm 336 has a B2B for tomorrow, everything is set up, can check out after audit and check back in.

 * @Brennon - Was unable to locate one kids meal coupon chk 5007 in the POS coupon sheet. Copy of same attached.  * 2  No Shows: Hellyer/ Kayla-  (CRS - 82109480) - Routed to a group as per Tiffanie Phommata Chantarath - (CRS 22079071) -No card *# 335 - Stayover service.

 420 suitcase in closet does the room under Debra Jensen not have to pay taxes after a certain point? brennan: 503-509-9451 214: 2pm check out 308: heater not working 216: print receipt at 5am

 232 Jessica walker I called her at 11 and said she was going to make a new reservation thru Priceline. So I checked her out but her belongings are still in 232

  215  - complained of noise from 217.  Moved him to 344. 0 No Shows! 308 - A guest let us know that there was a very load alarm going off in 308. He tried knocking, but no answer. I called the room, no answer. Matt checked the room as was able to get the guest to shut off the alarm, which they were sleeping through.  When moving a guest to a new room, please notate their Reg Card and move the card to the appropriate slot in the Bucket. When I did my Bucket Check I found several Reg Cards that were in the wrong slot. A couple of them had two Reg Cards in the same slot.  If you go to put a Reg Card in a slot and its already occupied, look the guest up in Opera to see what room they belong in or if they checked out early. **

 418 2pm late check out 441 5:30am wake up (set up) 330 back to back stayover tomorrow 325: 5:45am wake up call (set up) 308: 6am wake up call (set up)

room 446 moved to 332 there stuff is in the room and room is ready they will need a key rooms 246 and 250 are staying over they will be down to check back in. we need card for deposit 

  No Show: Kelly, Jay  (CRS 61486374) - Payment Processed. 208  - Her husband will be joining her this afternoon. His name is Richard Moore. He's been added to the reservation under "Accompany."

 435: plumbing issue sink 331 & 333 will have a 2pm check out rm 325 5:45am wake up call  get a rollaway bed to room 333

 Quiet night.

 Tim Bunch is upset that they were having trouble connecting to the internet during their stay and wishes to talk to management about his grievnces. Room 248: 970-690-4402 Room 337 wants their room serviced everyday 402: 7am wake up call if someone shows up with indian food, call hector in room 260

 Gradas Mann rooms are all check in. There are key cards laid out with names on the them on the desk, they are already checked in.

 * Right side cash drawer is short of $ 5  *3  No Shows: Hare/Valynda- Deposit/ Expedia ( CRS - 61648941) Nelson/Todd - (CRS 65321194) - No CC on file.  Rariden/Caroline - Booking.com Hotel Collect  (CRS 69838989) - Payment Failed

 *Passport was found, think it might be part of the church group, Natalia Lynn, in the cash drawer. *Rm 324 wants you to call them about a discount on stay, they didn't have wifi and was extremely inconvenienced by it, needed it for work. 

 * 7  No Shows:   Bowyer/Gregory (CRS- 25149884) and Gardner/ James ( CRS - 27214648) -  OANG    Moore/Justin - No CC on file.  Morris/Williams - 2 rooms ( CRS - 69617296 and CRS 68976879) - Wedding group Rivera/Uriel - Deposit/ Expedia ( CRS - 81477824) - Payment processed Wambolt/Peter - (CRS - 87878472) - Payment processed * WIFI connectivity still has issues on the floors.       

 Bags in the closet for a gal she will be here at 2 pm tomorrow 313, 205, 421 bugs in room put 313 and 421 out of order when they check out

 *Some of the OANG rooms will check in today and some tomorrow. Rm 219 already checked in, roommate has not, key is made on lower cabinet. *Rm 227 took suite for tqnn, wants discount. *Rm 320 wants disc, took king over tqnn.

 * There was an officer from the Salem police checking if a guest named Gavin Whitney has either checked in or had checked out recently. Checked the system and was unable to locate any guest with this name.  *2  No Show:    Biggers/Brac (CRS- 44050161) -  Agoda/ Deposit - Payment Processed                          Biggers/Brac  (CRS -83208040) - Agoda / Deposit - Payment Processed * Late C/O - # 314 * There were issues with Wifi connectivity through the night too. Received few calls from guests checking on the same. 

Call Dana 971-201-2767 when the room is clean and available. 441: left icepacks, will pick up tomorrow 7am. ther are 4 packs in the matenince freezer need more ihg wifi stickers IHG called, a $40 food voucher from his points. this needs to be taken off manually. The room is 231 under diamond member Samuel Delaney. IHG already removed the points for it 411: 5:30am wake up call WiFI was acting up today and i got tons of calls from folks being upset about it. so expect to hear "complaints" about it.

 *Rm 222 Stern, has an extra queen comforter and duvet from 223.

  No Shows: Nettles, Janee  (CRS 48569573), Priceline Pre-Paid. Prior, Garry  (CRS 63871007) - No CC on File. During my Bucket Check I found that the Reg Card for 348  was in the slot for 308. She was moved to 348  on 10/15/24  and the Reg card was neither updated nor moved. 

18 rooms for Church Confrence Ilya Marchenko (call them 253-335-3497) 413 7am wake up call Eva Julie Adams was charged an extra 75 dollars and there was no reason posted. Also their deposit was never returned.

 *Rm 240 still needs to check back in, I called her about 2:45 again and said she will be down soon.

  No Shows: Lapat, Jane  (CRS 61220769), Panda Restaurant Group - CC Declined Martin, Thomas  (CRS 87121847),  Panda Restaurant Group - Payment Processed . I restocked the Market. We're out of regular Milk and running low on candy and chips in general.

449: 5am wake up call 408: 5:30am wake up call

 Brian Brooks has a room, his card declined he will be back to check in and get keys.

 0 No Shows Quiet Night

 328: 2pm late check out

 A gentleman came in looking for his older friend that was supposed to be on the 8am groome shuttle but wasn't on the bus. He is worried because she has lost her cell phone and doesn't have a way to contact her ride when/ if she arrives. If a lady named Pamela comes asking to use the phone or looking lost have her call Lynn at 303 777 5567 might be 5507 couldn't really read his writing

 0 No Shows Brennan  - There were two receipts missing for the Breakfast Coupons. I highlighted them on the folio in the packet on your desk. 422 -   His personal CC (AX 2006) was charged instead of the company CC (MC 9523).  The MC is not on file, looks like it was replaced with the Amex Card. 

I walked the box tonight and there are a bunch of missing reg cards. 203, 209, 212, 223, 249, 310, 326, 333, 414, 427, 431, 444, 448  333 2 pm check out Mark Stern came down wanting to know if he extends tell Thursday if he could get the veteran's discount

 Owner of the RV Outlet truck was broken into, told him to file a police report.  A Chevy malibu was potentially stolen out of the parking lot they paid for parking came back and car was gone. I told them to contact police as well and file a report.  We can show camaras to the guests unfortunately, however if police show up we can. Room 335 is a 5pm checkout. Card is charged for extra and room charges. Room is checked out being that I can not reinstate it. Priceline was over charged for a reservation for James Pannafano if he calls let him know I will reach out to him in the morning and give him my email FOM@HISALEM.COM . I had to had charge him the difference being it was a virtual card.

 * # 203 washroom has a leakage. Please ask maintenance to check in the morning. Maintenance request slip filled.  * @ Brennon - There were three Breakfast Coupons missing that were listed in the folio. I've highlighted them.  * Late check out - # 423 and # 214 - 12 noon  /  # 242 - 2pm * 2  No Show:   House/Carrie (CRS- 69277980) -  Payment processed                         Turner/Harrison (CRS -86950263) - Payment processed

 414 is a stayover tomorrow its with rv outlet different name sense they are paying for it instead of rv outlet.  eddie coming for stuff in closet

 *Rm 309 wife will be coming in, Kristi, she's on the room. *Rm 317 check out, clc, not seeing him on the clc sight to check out, was with the Apollo group. *Ashlee Grossman had 2 rooms check in yesterday kngn & 2 tqnn, and a tqnn resv for today, traces said keep the same room, extended 305 for another night, canceled reservation for today as a duplicate. Checked out rm 307. Since power was out, if anyone is a stayover, advise them we have not reset the clocks in the rooms until they are checked out.

 * 1  No Show:  Crints Maria ( CRS- 84535104) - CC declined.

 Quiet Night

 CLC called and asked for five rooms to be extended to 10/12/24:      CYNTHIA TORRES      KALIJAH SANTOS     LUIS DERAS      LARION FALLS rooms 215 and 302 have checked out early Stringfellow checked in on 10/01 and wishes to dispute his billing. claiming he was promised i would only be 900 something dollars. His phone number is 415-572-5446 450: 7am wake up call 444: 5:30am wake up call

 1 No Show, CC Charged. 223  - Mr Stern extended his stay until 10/15/24. He asked about getting the Government Rate. I advised that he would need to speak to management concerning that.

322 7am wake up call 450: 6:45am wake up call

 0 No Shows! Quiet Night

Moving rooms tomorrow morning: Luis Deras, move to double queen, extend to the 11th

  No Shows: Homola, Sarah (CRS 27054526) - CC Processed. Mitchell, Justin (CRS 81349118) - CC Processed Williamson, Robert (CRS 61548560) - No CC on file. Sandra Hamilton -  Checked. She left her suitcase with the FD and will be in around 1500 to retrieve it. It's in the FD closet.

 Julie Eva Adams was charged an additional 75 dollars and there was no reason why. Guest is deeply upset and wants this refunded asap. Their phone number is 541-780-3480 dnr 413 427 439 229: guest found that their room was unlocked and open, the door bolt was extended. 

 0 No Shows! Brennan  - There were two Breakfast Coupons missing that were listed in the folio. I highlighted them & put the paperwork on your desk.

 * Myofacial Release Seminar organizer has left two boxes which are kept at the back office. He said someone would be coming to collect it tomorrow - 10/07/2024

 211 is checking out at 4pm she must check put any issues call me.  work on tax exempt please 414 is out of order, tub not draining   the Gentleman from room 437 left keys for his wife to pick up her name is Margarete. Check id and hand out keys.

417: WAKE UP CALL 4:30AM

 *Eva Adams, checking in later, had the big black suitcase, pink bag, and basket in back, please ask for ID when picking up. *There is a black chevy malibu, plate# WW 27567, in the parking lot. Guest left and forgot to leave a key for his father to pick up the car. Guest is a firefighter, out in the mountains fighting fires, so they can't reach him. They are going to try to get the car towed or something today, if not, they will be back tomorrow to pay for parking. Dad's name is Jesse 971-301-4811. *Rm 221 moved to rm 409, will be in later to get keys and move.

 * # 444 and # 448 Late check out @ 01:00 pm. * # 427 Late check out @ 12:00 pm * Kevin from Groome called regarding a bag mix up between two guests. He has sent an email with the details .  *There is a leak in the fitness center and as per maintenance it is kept Out of Service. 

*  # 311 late check out @ 12:00 * Strickland/Paul from JH Kelly Construction checked in # 346. He had 3 bookings of 23Sep where payments were taken but they were a No Show. He would like the same to be refunded and would like to speak to Brennon or Tiffanie.  * # 346 Wake up call - 05.30Am * # 427 Wake up call - 05.00 Am * # 441 guest Naccasha /Tarik, diamond member has extended his stay for two more nights till 10/06. He would like to continue in the same room # 441.  * # 229 guest Dempster/Heidi checked out today and she has left her pillow in the room. She will be returning again to check in on Sunday and has requested to leave her pillow in the back office and will collect it on Sunday. * # 336 guest Lyon/Cynthia checked in and came down complaining that the room had a bad odour. Moved them to room 434 and kept 336 on dirty status. 

 *Room 345 called down asking for assistance for medical care. Stated he have poison Ivy  and is very uncomfortable. I advised guest to reach out or  to go to the hospital as he was inquiring about an urgent care that may be open at 3:00 am, which is unpractical at this time. *Rm 408- late c/o 1 pm

 420: stayover service

 *Rm 227 left at 1:30pm, told him it's 3rd party and after checkout, so non refundable for tonight. So if Expedia calls, it's a no.

  No Shows ( Both are DB to Greater Oregon Behavioral Health  Cady, Karen (CRS 40986232) Thomson, Melissa  (CRS 68360714) 435  - She said she asked for a 0500 wake-up call, but it was apparently never set.

 First day of October 427: 5am wake up call 233: 5am wake up call 445: 4:45am wake up call

 0 No Shows! Quiet Night