Holiday Inn Salem

* #335 - Late check out @ 12noon * 1 No show - Lamoray/Aijak - (CRS -89825513) - Expedia booking - Settlement No show against the deposit. * #207 - @ Brennon- Breakfast amount to be refunded as restaurant closed. Guest checked out -  Blackburn/Robert - CRS 43024519.  

 Happy new year I guess. 305: guest reported a slit cut into the  416: 5am wake up call

 2 No Shows: All payments processed. Quiet night.

 209: housekeeping, clean the room tomorrow after 10am 416: 5am wake up call

 * 0 No shows

 Member Frederick Cyrway using points for friend who is staying(Seth Renfro &3 kids ) RM 217            RM 206 checked out at 8:30 pm

444 - After Audit Check-In. Lisa requested a 1200 checkout. 204  - After Audit Check-In. Reservation was made for "0 nights." Advised that they will need to check-out by 1100, which they agreed to.

 RM  426 Left key for Clyde Lewis Rooms 447/445 moved to 441/442 due to Dirty rooms staying until the 30th  (they call frequently for assistance) They want another room in the morning need more seating. Bed is not suitable seating.  Had Expedia call us for compensation, we denied it. Gone above and beyond for guests. received ice cream from Brennon returned two would like to request in morning if possible.  RM 440 in need of housekeeping tomorrow  RM 439 moved to 423 guest said room smelled, found roach, and carpet is wet making it hard to breathe with how humid it is. Basketball coach wishes to check out at 12. 

 HAPPY NEW YEAR! MERRY CHRISTMAS OR WHATEVER YOU CELEBRATE !  Ill stop by as much as I can the next couple months. And whenever I can find time with a newborn I will swing Wylder by. 🚼 Let me know via text or call if you want an Invitation to his Baby Shower on Jan 18th.  😇 * Smiling Face with Ha

 337 crib WHY ARE WE OUT OF KEYS ALREADY!?

 450 Checked out Checkout after audit 309 moved to 305 due to dog hair on sheets  340 back to back res

* CLC Called and because CLC Guest Moody did not show up last night we need to put him on a DNR list and collect card and payment from guest upon arrival.  *450 needs $50 early check in fee added to Folio  *Spokane Washington Basketball team will check in @ 9-9:30PM 

 * Guest - West/Maryann - Rodney - CRS - 88902816, check-in 12/27 , booking made through Hotel.com did not have a CC to take the deposit amount. I've routed it but could not take the payment as Mode shows as Cash. @ Brennon - pls check the CC and deduct the deposit amount.  * 3 No shows -  Bryant/Michael - CRS 40735077 - Priceline booking - No show against deposit Miller/Astra - CRS 81220740 - Booking.com - Hotel Collect - CC declined. Moody/Shayla - CRS 49235185 - CLC Direct billing.  * #320 - Late checkout @ 12noon * Received the items for the market from the US store @ 06.30. I asked them to keep it stacked outside the stores. The receipt  for the same is kept in the back office on Brennon's keyboard. 

 416: 5am wake up call 440: housekeeping full service 204: 4:40am wake up call

 *Service Request, 416, full service.

 *Please do not pre-auth rooms, as we have a team coming in. *Aarti will have all your third party reservations setup, and I have already assigned rooms, so you shouldn't need to do anything to the arrivals. *Also, if the third party is hotel collect, do not take the taxes off, that is only when it has a deposit. *If you have any questions, feel free to call me or Brennon.  THANKS!!!

 * No breakfast coupons in the reports as restaurant was closed.  * 0 No shows

 244: Marin smelled cigerret smoke over by their room. 217: housekeeping services for tomorrow.

 1 No Show. 3rd Party Payment. Quiet Night.

 * # 321 Guest checked out at 6pm as he had to go to his friends place. @ John please check him out after audit .  * Georgi/Ryan - # 442 has another booking for 12/25 - 12/26 and would like to continue in the same room # 442. I've updated his booking for tomorrow. Guest will come down and re check-in.  * # 416 - Wake up call @ 06:00am

 436: Kyla Shelton came down and told me that housekeeping threw away their birth control. 440: stayover service Washer and dryer are acting up. have someone take a look at it 416: 5am wake up call

 1 No Show. 3rd Party Payment.

 CLC checking in at 3am 444: 2:15am wake up call 415: 5am wake up call

  333 -  Jessica Walker checked in at 0125.  She said that she had a B2B reservation and just needed to check in for her 2nd night. She was checked in without issue, but when she returned to her room, she said all her belongings were gone. Neither Lobby nor I could locate her things. I advised her to contact Management in the morning. I suspect that the FD and/or Housekeeping were not aware that this was a B2B. There were no notes on the reservation. 327 - Came down this morning to let me know that their room was "dirty" and smelled of smoke. Thier kids are in 227  and they would like to move to a Double Queen room. They will come down around 1100 to switch rooms, if possible.

*1  No Show: Tompkins /Catherine-  (CRS - 28468148) - Priceline booking - Settlement against deposit 

 * 0 No shows.

 -Wake up Calls: 408 5:45am, 415 7am -Requested full service with sheets changed 214

 Dwayne Opdyke, 509-240-5795: Meal vouchers were not accepted and wants them used.

 *Main entrance keys are still not in the drawers. Used the duplicate key from the cupboard and kept it back. Pls check with Housekeeping in the morning as it was taken for cleaning the windows and doors.  * No lobby person reported in the night. Matt said he had informed earlier that he needed a day off due to some medical check.  * #418 - TV needs to be checked in the morning as there was no signal as per the guest. Send the maintenance person to the room in the morning. *0 No shows. * #304 - Stayover service

 *Rm 424 req service tomorrow. *Rm 408 5:45am wake-up.

 223: wants another 2 nights. Johnson, Rachel rachel.johnson@oprd.oregon.gov

 * Was unable to find the keys of the entrance door in the first drawer on the right side. Tried searching for it in all drawers and back office. Matt found a duplicate key in the room next to the front desk and locked the door with that key. Please check with Housekeeping or Brennon/April, if it was handed to anyone in the morning shift. * Guest Herbert Hultz, #416 came from the restaurant @ 1130 to collect the keys and sign the reg card. He went up and later when the security were on rounds, they said there is big bag outside on the 4th floor next to the elevator. The bag was outside # 416. Matt tried knocking the door, also tried calling but no response The guest went in the room and left his suitcase out. The same was bought down by Matt and kept in the back office. @Alex - pls call the guest and ask him to collect the same.  *2 No shows  - - Chaiwechakarn/ Suchada - (CRS 41522975) - CC processed  - Gabe/Stone - (CRS 26154308) -  Priceline - Settlement done....

435 redeeming Food and Beverage reward, using 60 dollars total. Call IHG to remove the points from their account and to deduct 60 dollars worth of Food and Beverage 243: housekeeping service after 10am before 3pm Contact priceline" they did not provide a CC for R/T for Herbert Hultz, room 416

 441: stayover service requested

 436 had a b2b just needs key made. I had already check them back in Tirth has a comped room 431 they will let you know how long they will be staying at check in. PER TASLIMA

No Show: Ellis, Carla (CRS 24290579) - CC Declined .

* Make sure CRS NO. 42332969 Ted Reutlinger Room 2229 get REFUND did not stay  CRS Cancellation 37667030

 0 No Shows! Quiet Night

 214: stayover service for tomorrow. late check outs for 234 and 232 at 2pm

* 0 No shows. *Stayover service - #317, #201

 *Rios, Micheal Room 406 boss Extended to stay to DEC 27ths  earlier today with a credit card authorization form and the guest came down and said he is leaving the 23rd instead I don't know how to reverse properly but i did just change the date MAY NEED TO NE REFUNDED ? *ROOM 422 checked out Friday Night 12/13/24 at 7PM and  will need to be checked out in the morning of the 14th 

 * 1 No show -  (CRS - 63979188) - Strickland /Paul - JH Kelly- booking for 1 night 12/12/- 12/13. He already is checked in as per the reg card in # 420 from 12/09 - 12/13 - Check with Tiffanie. * Stayover Service - #317 , #201, #319, #241 * #344 - Late check out @ 12noon

CRS NO. 47499366 ROOM   411 Smith Brent * No in house guest, no way to check him out, systems shows checked on the 10th in the booking. Please make sure guest is properly checked out and charged to GOV card. He was here for 2 Nights extra.  

5am wake up call for room 417

 *1 No show - CRS (20856924) Hunter/Annie - booking made through Priceline for one night 12/11 - 12/12. She shows checked in already in #323 CRS( 41247557) another booking through Priceline from 12/10 - 12/12. Both the bookings deposits have been taken. I've not processed the No show - @ Brennon please check the same with the guest.  * Was unable to open the store door with the code number, so could not refill the market with rest of the items, only re-filled the bottles with the stock in the below cupboards. *Stayover service - # 201, # 317 *@ Brennon - #423 guest Bator /Vincent (Diamond member ) had checked in on 12/01/24 and checked out this morning. He had shown the tax exempt card on check-in but same was not entered in the booking. He wants the refund of the taxes in his account soon as he mentioned the same thing happened to him last time and he has not been refunded yet. He has now again filled a tax exempt form and wants this to be sorted. He wants the revised receipt...

 change Debra Jensen should be changed to Courtney Compton Hayes 2pm check out for room 206 205: housekeeping service aytime after 7pm before 3pm

 *CRS NO. 45239561 Room 403 Stacy, Leighty Was charged rt and need to be refunded due to the room supposed to be a IHG Rewards Night. I talked to Brennen and said that Alex will be able to do Refund at 3 pm. Please call Stacy when complete 5038565548  

 * #247 Guest Levine/Lisa called to extend her booking for two more nights 12/11 - 12/13. She had a reward night booking at present for 12/09-12/10, so made made a new reservation for her with a Senior rate for two nights. She will come down tomorrow morning and complete the Check-in. I've given her the same room 247.  * 0 No shows * #402 guest Carattini/Luis is expecting a parcel to come today by noon from UPS. He wants to be called as soon as it arrives on 3377801872. He would then come and collect it.  *#201 / #317/ #319/ #424 - Stay over service *# 241 guest has extended his stay. He has made another booking with Hotel.com and will be checking in again in the morning. He would like to continue in the same room - # 241

 541-892-8331. call this number for lost wallet. left behind in room 441 checked out on 12/08/2024 417: 5am wake up call

 0 No shows! 424 - He said he thought he'd been overcharged by Maylie. After checking his account, I advised that Brennan had already taken care of it. He also asked that I add his IHG# to the reservation.

 7am wake up call for room 338 421: 6:30am wake up call 417: 5am wake up call

 Big Package is coming for a Riley Tonight they will be checking in tomorrow Guest in 249 left protein shakes they will be back for them this evening they are in our mini fridge.  

 2 Missing breakfast coupons. 0 No Shows. Otherwise, a quiet night

* Cosgrove needs a 96.19 Refund  *Smith needs a $114.18 refund * ROOM 327 AND 329 were reported DIRTY 

  206  - Checked in @ 0330. Reservation was for "0 nights" checking in and out on 12/08. They are members and requested a 2pm C/O.  1 No Show, payment processed (3rd Party Reservation)

 * #207 - Late checkout @12noon * Jeff called to say that Merrin will be staying for two nights as they have no power at their place. He's in #333 and I've put that out of order. * #319 - Stayover Service

 * #404, #304,#317, #201 - Stayover service  * #246 - Late check out @12noon * #246 - Wake up call @ 11:00Am * 3 No shows - 2 rooms - for Calistoga Mining Holiday Party did not show up (CRS 49358985 / CRS62239051) - Check with Tiffanie 1 room - OANG - (CRS - 44486182) - Check with Tiffanie * # 227 guest - Arce/Zayne has a reservation for 1 night - 12/07. He checked in at 5AM this morning and is ok to pay the extra charges for another day. 

 *room 208 Landaverde, Carola Did not sign a registration card. Landaverde, Carola Tried to check in with me and I charged her cc for inc but then it asked for to pay for the room. guest already paid for room on Priceline. The reservation didn't seem to be made properly i had to add tax exempt. card 3539 was declined when following steps to check in 3rd party. I sent guest up to room because she did pai for deposit and verified that she paid online previously. 

*18 No shows.. -17 rooms - for Calistoga Mining Holiday Party did not show up - Check with Tiffanie - Strickland Paul - (CRS - 62052711) - JH Kelly Construction - PM 9009 *# 308 guest - Ambrose/Dana had a reservation for 12/06. She checked in at 3AM and is ok to pay the extra charges for another day.  *#317, #201, #319 - Stayover Service

410: 12pm c/o

 Caldera HS Basketball checking in tomorrow. There is 5 copies of the rooming list, breakfast vouchers, and gift to be put in Rm 333 for the head coach. A-Shift: When rooms are ready, check them all in. And put gift in Rm 333. B-Shift: Give the coaches the rooming list, keys, and breakfast vouchers.

 * Please check if toothbrushes are there in stock and refill the tray as we have lot of guests early morning requesting for same.  * 0 No shows. *#201, # 446 - Stay over service * Donna called to say she won't be in today as she's not keeping too well. Pls inform Cynthia.

 419: checked out 12/4 left a remote to thier personal TV here. call 818 631 6393 348 wake up call at 5:30am

 *Dori Evanoff, arrival today, waiting canary, all charges, USPS.

 * 0 No shows. * # 244 guest - Oliver/Robert has extended his stay for another night. Will check out tomorrow.  * # 201, # 317 - Stay over service

 310 wants houskeeping service tomorrow at 10am 319: Wants housekeeping serviece at 10am 211: wake up call at 4am 311 is parking in the handicap space because hes got tools and stuff inside. 327: stayover service: new sheets, blankets and towels. (they have a dog) 10am

 People are calling to make reservations under group Glide Jr Cheer for Feb 21. Be sure to ask if they want to include Breakfast and adjust the rate accordingly, also note the reservation in the comments. Individual res/pay  May add breakfast to reservation change to below rate (2 vouchers per room) King w/bfast - $136.00 Double w/bfast- $141.00

0 No Shows Quiet Night.

i have recieved constant complaints that room 402 smells like cat piss. something neeeds to be done aobut this. 246: 9:50am wake up call

 *If Nichole Davis or Patricia Haller calls for Brennon, please tell them he tried calling, he will return Friday.

  0 No Shows! Quiet Night

 *CLC # 7547664  View Guest Details Authorization #: 182157123 Folio #: 64170200 Room Number: 433 Check-In Date: 12/01/2024 Rate: $100.13

  No Shows: Andrus, Stephen (CRS 86397600) - CC Declined . Heilala, Catriona (CRS 24409666) -  CC Declined . Breakfast Vouchers: There was one receipt listed in the folio that didn't have a voucher attached to it. I highlighted it in the folio and made a copy of the receipt and put it with the rest of the breakfast vouchers.