Holiday Inn Salem

 * #246 - Wake up call @ 0500 AM  * # 429 guest would like a maintenance staff to fix the TV connection in the morning.   * 2 No shows  - Bautista/Sandy -  CRS 61167250 - Expedia.com - Settlement against deposit.                             Trisler/Chad     - CRS 45370408 - Payment processed.  *The lobby washroom - ladies side the dispensers do not have soap in them. Please ask a housekeeper to get the same re-filled. 

 Moved Rooms 435 -431 207-217 was uncomfortable with damage on door then changed to 447 because 217 smells of weed. Extended stays Gilberto Buentello extended stay to the 8th of Feb need renewed Crewfax. Stayover   Wake up call RM 211 @ 3:30AM RM 312 @ 6:45AM RM340 has a husband coming late at night key in drawer Name JOHN KAILEY  Carmella Frederick made reservation through Priceline apparently they told her we take cash deposits. i apologized and told her I'm sorry we do not accept cash and she got upset and stated she's from Canada and had no money on her card, i apologized again and told her to call Priceline for what they could do for her. she left tried to have reservation refunded via Priceline call told them i called the boss and it will not be refunded. Priceline again called and asked what i suggested for the guest. i said if she googles her bank which i did it says all point atms take deposits for her bank but to google it her self to check.  . we said no. ...

 413: take out towels and put 5 hand towels and shower towels 312: fresh towels Robert Kovach tried to cancel their room in advance quality inspector is here Jannette Avila is extending their stay, they will bring their ID and CC to verify. ROoms not to rent until aftger  451 350 327 236 220

 * # 410 - Fought Christopher - had a Priceline reservation and as mentioned in Aileen's blog the payment is not taken. The deposit did not show up so tried collecting the deposit however it declined. Informed guest and we called Priceline, as per them the deposit was collected at 21:45 and she gave me the authorization code 301800. Checked the guest in with the incidental charges. @ Brennon the auth code does show under credit card authorization. Guest is checking out on 02/01.  *# 204 - Late checkout @12noon * 02 No shows - Kattil/Carol  CRS -  61791440 - Employee as mentioned in April's blog - Payment failed.                         Kovach/Robert  CRS - 24057671 -Priceline -  Settlement against deposit *#205 guest complained of bugs on the bed. He was very upset and said that he is a club member and will make a report of it. I've put the room on OOS and made a maintenance report.

Rm 303 requesting 2 bed sheets lobby gone.  Room Moves Rm 210-222 wanted different view, didn't enter room. Extended stays RM 337 & 338 to FEB 8th Stay Over 246 Wake up call RM 312 7:45am 🛑  AARTI!!!  - Arrival Carol Kattil, is an employee reservation, SHE MUST CHECK IN. She has called reservations to try and get them to let someone else check in, but that is against the rules, she said ok but  she will not be in until around midnight. But if anyone tries coming to check in and she is not here, she has been told a few times already that it is not allowed. they have tried to check in already without employee present.- Copied  Gray Hyundai Elantra plate:911PXX  All Tires Flat belongs to a guest of a guest in RM 331  Priceline reservation for Fought Christopher please check if  was done correctly. didn't take payment from what i seen.

🛑 AILEEN & AARTI!!!  - Arrival Carol Kattil, is an employee reservation, SHE MUST CHECK IN. She has called reservations to try and get them to let someone else check in, but that is against the rules, she said ok but  she will not be in until around midnight. But if anyone tries coming to check in and she is not here, she has been told a few times already that it is not allowed. - Copied - Aarti *Box in back is supposed to be picked up by FedEx on Friday. 😊Aarti - Rms 316, 425, 329 can be checked out after audit, early prepaid departures, no receipts can be emailed on these. - Copied- Aarti  *Alex is coming in the morning Aarti.

* Curtis/Todd - Diamond member who had a booking for 01/29 - 01/30, called to change the date of his booking to 02/06 - 02/07, as he could not make it due to an emergency. * 1 No show - RVO 0lson/Dennis (Smalls/Damon)  CRS - 88054857 - Check with Tiffanie * @ Brennon - The final status of all the reports showed as Filed instead of Filed/Printed. So only the initial Credit card report was printed and all other reports were E- filed.  *Walter/Hermand has a booking for today 01/30. He called to cancel his booking as they had an emergency and will not be coming.  * #244 - Stayover service * #313 - RVO guest had breakfast and had ordered for an extra tea. She left and had to pay 3 dollar to the restaurant staff. Tried calling her room, but did not respond. Please keep track and inform the restaurant staff.

 ALL RV OUTLET GETS BREAKFAST VOUCHERS Key was left for Christopher in room 421 *Done @ 9:45 344 should be a clean room, moved guest from that room due to it having loud neighbors, They were in the room for 10 min max. 

 *Rm 303 will be in to check back in.

* 1 No show - Smith/Andrew - CRS 60415102 - Hotelbeds - Payment against deposit. * # 248 - checked in at 0530 morning. Changed to Day use and advised C/O at 11:00AM. * # 433 Westry/Chanda is a B2B. Checked out and checked her in on the new booking for today.

 348 is a back to back stayover

 One No-Show. Payment Processed Quiet Night

PM: 437 & 438 Charge Melanie Keo a cleaning fee. they came down demanding to change rooms because they claimed housekeeping didn't clean their room. I didn't see any requests in the logs. They were adamant to move rooms and I tried convincing them to stay and wait till housekeeping to come in tomorrow morning. As soon as they were out of the room, I had Bryan go up and make sure they were gone. They left a DND sign on the door but I had Bryan go in anyways to make sure they were gone. He said the room was trashed with garbage everywhere. I had him send me pictures and I believe they should be charged a cleaning fee. Honestly I think we should blacklist them as well for the stunts they've pulled. they were in room 426 334 7am wake up call

 2PM check out are only for Diamond members please try our best to not give 2pms unless we NEED to. You need approval to give a late check out text/ call me during this time when we don't have many checkouts. 

  442  and 444  didn't show up until After the Audit was completed. I reinstated the reservations, which were originally for 01/26-01/28, and manually charged them for 01/26. They also requested stay over service for tomorrow.

 426: stayover service tomorrow. the guest will be out of the room until 3pm 439: 2pm late check out 420: sink is draining slowly. 246: housekeeping service, guest will be out until 3pm 330: 2pm late check out

 3 No Shows, all payments processed. 201  - After Audit Check-In. They were advised C/O Time is 11am. 

ROOM 427 LOCKED OUT DEADBOLT NEED MASTERKEY CURRENTLY IN 429 AJOINING ROOM  // Resolved. Guest in room 404 moved to 431 requested double queen RM 202 checking in around 10:30 pm  late checkout  room 209

 * 0 No shows.

 Stayover  RM 439 after 9am before 3pm  Extended stay RM 426 wants to be extended till Monday but wasn't sure if they need a new reservation if they do she wants RM 427   So meone left credit card at bar. Card in Register.

*CLC called to inform that they want to extend the room- #246 guest Buentello/Gilberto till 02/01/25. They would be sending the crew fax with the details.  *@ April - Back up Breakfast vouchers are cut and kept in the drawers and the original copy is at Brennon desk. * #438 has requested late check out @ 12noon. * #408 - Stay over service. * 0 No shows

 Stayovers RM 246 anytime before 3pm RM 332 after 8 AM Extended stay RM 317 to Sunday RM 435 moved to 315 Wanted a front view  never stepped in room  Matthew Phillips friend Tory will be checking in under his name around 11pm   Guest Chanda Westly in RM 433 has package in the back to pick up when she returns in the morning Can Someone Check i did Check in for Hultz in 212 and room 211 CORRECTLY PLEASE !? W2's are here in register drawer 1!!

* Made a card for a vacant room #202 and handed it over to Mat( Lobby) to be used as per Aileen's blog and was returned by him in the morning.   * #213 - Wake up call@ 0700AM * 2 No shows   - Macias/Gwendolyn - Booking created by Tiffanie- Pls check with her                             Waldrop/Shawn      - CRS - 24403363  -  No show payment processed 

 Extended Stay RM 426 to Saturday Steven asked If we can make a Card for overnight lobby his universal card is missing. RM 203 says they aren't smoking in the room but smoke alarm keeps going off . Suspicious behavior since check in. said alarm has been going off since they got in the room but were in the room 30-45 mins before calling  Herbert left his luggage at front desk RM 213

 All three blocks in May for Jehovah Witness conference is sold out. Anyone wanting to book will have to book regular rates. If anything changes, we will let yo know.  Any questions, let us know.

 Do not extend Rm 303- It is at the employee rate, so they have to make a new reservation thru the app, online, or thru the reservation line. We cannot extend this reservation.

 * 0 No shows * #311 - Wake up call @ 07:00Am *#415 guest Seiber/Janet made a booking at 01:30 with Priceline and came to check-in, however she had made a booking from 01/22 - 01/25. Told her she needs to make the booking for 01/21 to check-in  tonight. She tried calling Priceline but was not getting through. I made a booking for her for one night. Guest will be coming to checkout and re check-in tom morning.  *# 314 - guest checked in @ 04:00AM, requested late checkout @1200 noon. 

nothing to report

  No Show: Homola, Sarah (CRS 68113204). Payment processed. Diamond Elite Member. 3 Day reservation

433 might be smoking weed

 448 The phone doesn't work 203: slide receipt under door. (Done - JL) 433: call as soon as we get quarters. ALSO, FOR THE WEEKEND, FILL THE DRAWERS WITH QUARTERS.

easy day 6 arrivals

 0 No Shows Quiet Night

Changed RM 434 to 216 Didn't mention they have a dog . 

* # 313, #316 - Late checkout @ 12:00noon * # 446 blanket replaced by Matt. # changed to Inspected *Guest Saleha Hassan checked in #225 but complained of bad odor and pet hair on the bedsheet. She requested for a room change, so moved her to #250. #225 placed on Dirty status * # 207 - Stayover service *1 No show - Priceline - Cooper/Ashley (CRS- 43884001) - Payment processed against deposit

Wake up call  RM 422 1:10AM Extended Stay RM 450 RM 208  Early check out   RM 405 wishes for a receipt to be sent to him in the Am to email  Antonius.vdv@outlook.com  Late Check out Rm 308 Bus Driver CLC for Larry Lane if checks out over night please get CLC number!!! RM 413 Trevor Liew called to say he'll be arriving around midnight   Room 446 is put in dirty, i had to get blanket for neighboring room 445 who wanted an extra one.

 * Tingle/Jennifer checked out 01/16 (CRS - 65296313) and had called to inform that as she is running away from an abusive relationship, if her husband calls asking for any details of her, it should not be given to her husband - Randy Tingle.  * 0 No shows * # 438 - Late check out @ 1:00 pm *# 450, #422 - Stayover Service

  Stay over   RM 422 after 8 Wake up call  RM 224 @ 3am RM 335 @ 530am Extended Stay RM 351,416 Till 21st

 * 0 No shows.

          Samantha Osborne called about making a reservation for 3/12 - 3/16 requesting a call back in the Am to make sure her discount is included. # (971) 563-5589 confirmation:41720814  RM 220 Julia Extended stay for one more night but wont be having dog tomorrow and wishes to decrease pet charge. RM 222 Herburt Hultz Payed with Expedia I charged here. my mistake.  Wake up call RM 335 @ 5:45    0 No Shows Stayover Service  RM 418 after 8 am 

 * Left side cash drawer is 2 dollar short to USD30. * #228 - Tv has to be fixed. Alex had left a message but when Matt went to the room, there was no response as guest might have slept off. Pls send maintenance in the morning to check on the TV.  * 0 No shows * #349 - Stayover service requested. They do not need complete service, just washroom and towels to be replenished.

 422: stayover service, anytime after 7:30 but before 5:30 334: stayover service, after 7am but before 4:30pm 410: We think they are smoking in the room. check the room when you can so we can charge them 233: stayover service 7am, wont be back till 5pm 6am wake up call for room 325 228 fix tv

 0 No Shows! 438  - Set up B2B online. I checked her out & then back in again. Key Card reissued.

johnathan Nelson suggested some ways to get people to sign up for IHG rewards. One he suggested was if we have the deluxe king rooms are available, offer to upgrade a room if they sign up for IHG Rewards.

 2 No Shows, all payments processed.

 448: 6am wake up call

 341 came in with police, his mother will be here this evening 6-8pmish coming in from dallas TX. Stay clear of the room 

 0 Breakfast Coupons 1 No-Show - Payment Processed. 221  - Reported that there were bedbugs in the room, specifically on the bed and in the bathroom. She brought one down in a plastic cup to show to me. They checked out, but said that they would like a call from management concerning the issue. April Speidel 630-962-1761 . I placed 221 OOO.

                                          Eventful Evening

 Room 345 my come back for their room, they left this Moring but said since it is prepaid they may be back so just make them a key.

* Left side drawer is 2 dollar short of USD 30 * # 236 - Stay over Service between 10.00 - 1300 * # 231/232/239/240/242 Wake up call @ 0550 AM * # 438 guest Westry/Chanda is a B2B and has requested a stay over service for Sunday 01/12/25 after 12noon as she works night shifts. * 3  No Shows: Phillipe/Danielle-   (CRS - 25132071) - Payment processed Reese/Cherie- (CRS - 68421796) - Priceline -Settlement against deposit Symons/Gregory/ - (CRS - 24765128)-Expedia- Settlement against deposit * #304 - Late check out @ 12noon

 John Cox room 444 moved to 450 due to smell.

* Right side drawer is 2.25 dollar short. Total count in the drawer was 27.75 dollars. *# 233 Hart/Jason -checked in at 0500 hrs. in the morning for a Day use. He has left his photo ID at the from desk. Same kept below near the key stands. He also requested for a late checkout by 12 noon.  * 1 No show - Walsh/ Amanda - CRS 61843838 - Payment processed * Guest Prem/Alejandro - Diamond member, called to confirm his package has been received - black box and 1 carton. He is checking in tomorrow 01/11. * Guest 350 checked out and when they left they found out that the two bicycles attached to their car are missing. They called the police to report then same and left after making the report. 

 Richard & Wife in Room 328 (loud) moved to 338(smell & loud) then 350.  Guest Alannah HappyJack  Cancelled reservation because it was set for the wrong state.  phone number for guest 819-753-7356 ahappyjack61@outlook.com cancellation confirmation: 36410490 

* 4  No Shows: Clute/Jeffrey-   (CRS - 44699075) - Priceline - Settlement against deposit Jordan/Douglas- (CRS - 85659375) - Payment failed Peterson//Michael -   (CRS - 23683041) -  Yakes/ Matthew  - (CRS - 61410506 ) Priceline - Settlement against deposit * Had a group of fire department officials checking in last night in 10 TQNN rooms and 5 KNGN rooms and will be checking out tomorrow, They have all paid with their CC, some paid for 3 rooms and some paid for 4 rooms. They require the receipts for their stay, as they will be reimbursed by their department.  *Had a homeless lady outside the door at 330 Am looking to enter, when I refused to open the door she just sat there and did not move. Called the security who came in 10 mins and tried speaking to her but the lady did not acknowledge him too, so finally he had to call the cops. They tried talking to her and by what little she spoke did not seem to be mentally stable, they called the ambulance...

 Room 207 wishes to extend their Stay and know the price rate.   Room 302 wishes to check out late 1-2pm 

* Both side drawers cash amt exceeds the amt of USD 30. Left side is 32.75 and right side is 31.00. * 0 No shows *#205 guest came down at 0430 morning complaining of bites on his arms and neck area and wanted to change his room. He then showed me a video of bed bugs on both their beds. Apologized to him and moved their room to 207. I've kept #205 as OOS till 01/10. Maintenance to check and complete treatment to be done.                                                               

Lisa 808-269-3623: is requesting a room for her 18 year old daughter. She is attending college here. She wants to rent a room for her daughter. refunding $2.25, washer broke. thats why its under by $2.25 check out 320 after audit is done 308 requesting housekeeping service 231 5:45am wake up call 436: 6:30am wake up call

 Kirt Hikey has a reservation Cody Taylor is checking in and will be paying for the room Got a call for room 311 to do a wellness check on him, done he is ill and not feeling well room 303 moved to room 431 this Moring keys are under desk by green bucket 

  231  - Came down this morning to complain about noise from the room above him. Asked that we speak to 331  before tonight. 303  - Extended for another night. Would like to talk to management about moving to a larger room. Says the Double Queen is too small for four adults. Ph# 307-699-7213

 5:45 wake up call for room 231 435: 3:15 wake up call potential scam call: claimed to be part of Opera and looking to do an update Rick Zeeb is trying to cancel his room that he accidentally booked for tomorrow. avoid taking the charge for now

 Quiet Night

 329: 4:45am wake up call

Homeless problem is bad, Shawn kicked a guy off and I had to call cops because guy WOULD NOT leave!

 Quiet Night

 Rm 244 left early because they felt "someone was messing with them" declined room change.  RM 201 Kid Boy keeps asking for key card spoke with mother tell him no . RM 223 Guest says their room smells like someone smoked in it previously and it was covered with air freshener. doesn't wish to change rooms just wants it to be know it wasn't them. RM 402 wants to extend stay to 1\06\25 to stay Sunday and Monday night. will check in the morning if done. Guest Nick Stehman Stayed with Wife 1/03/25 - 01/04/25 in room 421 called about missing pillow that's blue on one side and white on the other with a gray pillowcase. Phone number is (541) 993-7977 please call back in am.

 Key was left for 305 Michael Sattem it is by green box

 * 0 No shows

 Guest staying in Jennifer Highs rooms is Faith Jarvi Blandon Rene room 250 coming at 11 was asking for upgrade but could not be done wanted a king suite.   Alot of room changes tonight: Room 206 changed to 210 to 344 Room 419 - 223 Room 227 - 406 Room 319 problems with remote might need battery change.   

 * 0 No shows. * # 427 requested for 1 rollaway bed.

 306: guest claims there is mold in the shower. Room needs to be cleaned thoroughly Need more band-aids, I stabbed myself and had to make one out of tissue and scotch tape 241: checked out Dec 20th Friday. left behind a amazon firestick remote. check lost and found in the morning 416: 5am wake up call 227: 2pm late check out

 * @ Brennon - Gauthier/Amie called for you regarding a booking to be made and wants you to call back when on shift - 6048023601. *@ Brennon - Guest Antonia called regarding an invoice she spoke to you earlier for a double charge - Call her bk on - 5035885342 * Two bookings - OANG - Called to cancel the bookings.  Moore/Justin CRS - 63719598 and Kiefer/ Daaron CRS 83872158. Please check with Tiffanie.

0 No Shows! Quiet Night

 AUDIT: Notify the restuarant that a group of 17 people will be down for breakfast at around 6to 6:15am 436 12pm late check out 435: 50dollar late check out fee for 2pm

 I had to refund 2 rooms for breakfast since the restaurant was closed. Rm 217 and 227